Bodegas Ontinium

General contracting conditions


This contractual document will govern the General Conditions for contracting products (hereinafter, “Conditions”) through the website, owned by COOP. VINICOLA ONTENIENSE COOP V. under the trademark of COOP. VINICOLA ONTENIENSE COOP V., hereinafter, PROVIDER, whose contact details also appear in the Legal Notice of this website.
These Conditions will remain published on the website available to the USER to reproduce and save as confirmation of the contract, and may be modified at any time by COOP. VINICOLA ONTENIENSE COOP V.. It is the responsibility of the USER to read them periodically, since those in force at the time of ordering will be applicable. COOP. VINICOLA ONTENIENSE COOP V. will file the electronic document where the purchase is formalized and will make it available to the USER if requested.
The contracts will not be subject to any formality with the exception of the cases expressly indicated in the Civil and Commerce Codes and in this or in other special laws.

The acceptance of this document implies that the USER:

  • You’ve read, you understand and you’re agree with this text.
  • He is a person with sufficient capacity to contract.
  • It assumes all the obligations set forth herein.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the PROVIDER’s website.
The PROVIDER informs that the business is responsible and knows the current legislation of the countries to which it sends the products, and reserves the right to unilaterally modify the conditions, without this affecting the goods or promotions that were previously acquired from the modification.

Identity of the contracting parties
On the one hand, the PROVIDER of the products contracted by the USER is COOP. VINICOLA ONTENIENSE COOP V., with registered office at Avenida D’almansa, 17 46870 Ontinyent (València), NIF F46026506 and with customer service telephone number 962380849.

Object of the contract
The purpose of this contract is to regulate the contractual relationship of purchase and sale born between the PROVIDER and the USER at the moment in which the latter accepts the corresponding box during the online contracting process.
The contractual relationship of sale entails the delivery, in exchange for a determined price and publicly displayed through the website, of a specific product.

Data rectification
When the USER identifies errors in the data published on the website or in the documents generated by the contractual relationship, they can notify the email so that COOP. VINICOLA ONTENIENSE COOP V. correct them as soon as possible.
The USER may keep their data updated by accessing their user account.

Recruitment procedure
The USER, in order to access the products or services offered by the PROVIDER, must be of legal age. Therefore, the USER must freely and voluntarily provide the personal data that will be required, which will be treated in accordance with the provisions of Regulation (EU) 2016/679, of April 27, 2016 (GDPR), regarding to the protection of natural persons with regard to the processing of personal data and the free circulation of these data and Organic Law 3/2018, of December 5 (LOPDGDD), regarding the protection of personal and detailed data in the Legal Notice and in the Privacy Policy of this website.

Once the user account has been created, it is reported that in accordance with the requirements of article 27 of Law 34/2002, on Services of the Information Society and Electronic Commerce (LSSICE), the contracting procedure will continue the following steps:

  1. General contracting clauses.
  2. Shipping and delivery of orders.
  3. Right of withdrawal.
  4. Claims and dispute resolution online.
  5. Force Majeure.
  6. Competence.
  7. Offer overview.
  8. Price and validity period of the offer.
  9. Transportation expenses.
  10. Form of payment, expenses and discounts.
  11. Purchasing process.
  12. Dissociation and suspension or termination of the contract.
  13. Guarantees and returns.
  14. Governing Law and Jurisdiction

Unless specifically stipulated in writing, placing an order with the PROVIDER shall imply acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER if it has not been expressly accepted in advance and in writing by the PROVIDER.

The PROVIDER will not send any order until it has verified that the payment has been made.
Merchandise shipments will usually be made by EXPRESS MESSAGING (FONTI EXPRESS, TRANSPORTES EL CLARIANO, AZKAR, etc.), according to the destination freely designated by the USER.
The shipment will be made once the availability of the merchandise has been confirmed and the payment of the order verified.

The delivery time will be between 4 and 8 working days, depending on the destination population and the chosen payment method. The expected shipping and delivery date will be provided prior to order confirmation.

Lack of execution of the distance contract
In case of not being able to execute the contract because the contracted product or service is not available within the stipulated period, the USER will be informed of the lack of availability and that he will be entitled to cancel the order and receive a refund of the total amount paid without any cost, and without this deriving any liability for damages attributable to the PROVIDER.
The PROVIDER will not assume any responsibility when the delivery of the product or service is not carried out, because the data provided by the USER is false, inaccurate or incomplete.

The delivery will be considered made at the moment in which the carrier has made the products available to the USER and the USER, or his delegate, has signed the delivery receipt document.

The PROVIDER will respond to the USER for any lack of conformity that exists at the time of delivery of the order, and the USER may, by means of a simple declaration, demand the correction of said lack of conformity, the reduction of the price or the termination of the contract. In any of these cases, the USER may also demand compensation for damages, if applicable.

The USER will have the right to suspend the payment of any pending part of the price of the product purchased until the PROVIDER complies with the obligations established in this contract.

In the event that the contracting, but a download activation on a website, the PROVIDER will previously inform the USER regarding the procedure that must be followed to carry out this download.

Withdrawal form:

The USER has a period of fourteen calendar days, counted from the date of receipt of the product or from the conclusion of the purchase contract if it were a provision of a service, to exercise the right of withdrawal, regulated in article 102 of the Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, hereinafter RDL 1/2007. If the PROVIDER does not comply with the duty of information and documentation on the right to withdrawal, the term for its exercise will end twelve months after the expiration date of the initial withdrawal period, in accordance with article 105 of RDL 1/2007.

The right of withdrawal will not be applicable to the contracts referred to and listed in article 103 of RDL 1/2007, and which are listed here.

All returns must be communicated to the PROVIDER, requesting a return number using the form provided for it, or by email to, indicating the invoice or order number correspondent.
In the event that the return is not made with the original delivery packaging, the PROVIDER may charge the amount of the order to the USER, previously informing them through the same communication channel used.

Once the USER has received the return number, he will send the product to the PROVIDER, indicating this number in the shipping letter, with transportation costs at his expense, at COOP’s address. VINICOLA ONTENIENSE COOP V., Avenida D’almansa, 17 46870 Ontinyent (Valencia)

Any claim that the USER considers appropriate will be attended to as soon as possible, and can be made at the following contact addresses:
Postcard: COOP. VINICOLA ONTENIENSE COOP V., Avenida D’almansa, 17 46870 Ontinyent (Valencia)
Telephone: 962380849

Online Dispute Resolution
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, finally being able to suggest and/or impose a solution to the conflict.
Link to the ODR platform:

The parties will not incur responsibility for any fault due to a major cause. The fulfillment of the obligation is will delay until the cessation of the case of force majeure.

The USER may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.
If any stipulation of these conditions is considered null or impossible to comply with, the validity, legality and compliance of the rest will not be affected in any way, nor will they be modified in any way.
The USER declares to have read, know and accept these Conditions in their entirety.

All sales and deliveries made by the PROVIDER shall be understood to be subject to these Conditions.
No modification, alteration or agreement contrary to the COOP Commercial Proposal. VINICOLA ONTENIENSE COOP V. or as stipulated herein, will take effect, unless expressly agreed in writing signed by the PROVIDER, in this case, these particular agreements will prevail.

The prices indicated for each product or service include Value Added Tax (VAT) or other taxes that may be applicable. These prices, unless expressly stated otherwise, do not include shipping or communication costs, handling or any other additional services and attachments to the purchased product.
The prices applicable to each product are those published on the website and will be expressed in the EURO currency. The USER assumes that the economic valuation of some of the products may vary in real time.

Before making the purchase you can check online all the details of the budget: items, quantities, price, availability, transportation costs, charges, discounts, taxes and the total purchase. Prices may change daily as long as the order is not placed.

Once the order is placed, the prices will be maintained whether there is availability of products or not.

Any payment made to the PROVIDER entails the issuance of an invoice in the name of the registered USER or the company name that the latter has informed at the time of placing the order. This invoice will be sent in paper format together with the purchased product. If you want to receive it by email, you must request it by any of the means that the PROVIDER makes available to you.

For any information about the order, the USER may contact the PROVIDER’s customer service telephone number 962380849 or via email at


The prices published in the store do not include shipping or communication costs, or installation or download costs, or complementary benefits, unless expressly agreed in writing to the contrary.

The postage will be calculated at the time of saving the basket or budget, since they are calculated by the weight of the products and by the delivery address.


The PROVIDER is responsible for economic transactions and enables the following ways to pay for an order:

  • Credit card.
  • Wire transfer.

Security measures
The website uses information security techniques generally accepted in the industry, such as SSL, data entered on a secure page, firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to the data. To achieve these purposes, the user/client accepts that the provider obtain data for the purpose of the corresponding authentication of access controls.
The PROVIDER undertakes not to allow any transaction that is considered illegal by the credit card brands or the acquiring bank and that may or has the potential to damage their goodwill or negatively influence them.

The sale or offer of a product or service that does not comply with all laws applicable to the Buyer, Issuing Bank, Merchant or Cardholder or cards is prohibited under the card brand programs.


Any product from our catalog can be added to the basket. In this, only the items, the quantity, the price and the total amount will be observed. Once the basket is saved, the taxes, charges and discounts will be calculated according to the payment and shipping information entered.
The baskets do not have any administrative link, it is just a section where you can simulate a budget without any commitment from both parties.
From the basket you can place an order by following the steps below for its correct formalization:

  1. Checking the billing information.
  2. Checking the shipping address.
  3. Selection of payment method.
  4. Place the order (buy).

Once the order has been processed, the system instantly sends an email to the PROVIDER’s management department and another to the USER’s email confirming the completion of the order.

Orders (purchase requisitions)

Prior to the confirmation of the order, information will be provided on the status of the order and the date of shipment and/or approximate delivery.

If any of these terms and conditions are found to be unlawful, void, or for any reason unenforceable, this condition will be deemed severable and will not affect the validity and enforceability of any remaining conditions.
The PROVIDER may, without prior notice, suspend or terminate the USER’s access to its services, in whole or in part, when the USER does not comply with the obligations established in this contract or any legal provision, license, regulation, directive, code of practices or policies that apply to you.
When THE PROVIDER exercises any of its rights or faculties under this Clause, such exercise shall not harm or affect the exercise of any other right, faculty or remedy that may be available to THE PROVIDER.

The guarantees will respond to what is regulated in the Title referring to “Guarantees and after-sales services” of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, which you can access by clicking here.
If you want to personalize this section, you must verify that the wording complies with the regulations in the title of GUARANTEES AND AFTER-SALES SERVICES of Legislative RD 1/2007.


These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. Any dispute that may arise from the provision of the products or services subject to these Conditions will be submitted to the courts and tribunals of the USER’s domicile, the place of fulfillment of the obligation or the place where the property is located if it is immovable.